Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in your use of Sprog.

Scope Of Policy
This policy (together with the end-user licence agreement (EULA) and any additional terms of use incorporated by reference into the EULA, together with Terms of Use) applies to your use of the App and of any services accessible through the App (Services).
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the avoidance of doubt, save as expressly provided for below (or in the EULA), any and all personal data (including, any patient data) which you access via the App is the subject of the relevant provisions in the contract in place between us and the relevant Customer (and your own use of the same is subject to the terms which govern your own employment or engagement with the Customer). This Privacy Policy relates to personal data relating to you and to your use of the App.
The App includes an option to use a third party mapping function (currently Google Maps) for the purposes of identifying the location of patients’ home addresses. If you wish to use this functionality then you acknowledge that you will be providing data to the relevant third party and it will be held in accordance with their privacy policy.
For the purpose of the applicable data privacy legislation, the ‘data controller’ in respect of any personal data we collect about you as an individual end user is Sprog. In respect of any personal data which you access using the App, or which you input into the App regarding third parties then Sprog is a ‘data processor’ only (and the Customer is the relevant data controller).

Information We May Collect :
Card Purchases
To make card purchases with us as secure as possible all information is sent in encrypted form using SSL. This means that the information is passed through a secure connection and that your card details cannot be read by external parties.
For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. When you pay by card we reserve the right to carry out an identity check.

Use Of Data
In providing your personal details you consent to us using the data collected in order to meet our commitments to you and provide the service you expect. This will include the processing of orders for activities management with third party, managing your account by carrying out credit checks, sending information such as new services or marketing offers.
In order to provide you with relevant offers and information we may analyse your personal data. We will only keep your data for as long as necessary to carry out our services or for as long as we are required by law.

We may collect and process the following data about you:
Submitted Information: information that you provide by filling in forms when downloading or registering the App. This includes information provided at the time of registering to use any of the Services, subscribing to any of the Services, posting material or requesting further services. We may also ask you for information when you report a problem with the App or any of the Services. This also includes information provided when submitting or updating review or contacting Sprog Customer Support as well as information provided when creating a user account within Sprog App.
As noted above, data which you input to the App (to be uploaded to the relevant Customer’s Preferences is controlled by the Customer and its use (from our perspective) is subject to the terms of the main Customer licence (and from your perspective, it will be your terms of employment or engagement as appropriate).

Additional Information:
if you contact us: (i) we may keep a record of that correspondence and your phone calls with us may be recorded for training purposes; (ii) we may ask if you want to complete optional surveys that we use for research purposes; (iii) we may keep a record of details of transactions you carry out through any of our sites; and (iv) details of your visits to any of our sites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Device Information: we may collect information about the Device or any computer you may use to download a copy of the App onto your Device, including, where available, the Device's or computer's unique identifiers, operating system, browser type and mobile network information, for system administration and to report aggregate information to our advertisers (we do not disclose information about identifiable individuals to our advertisers). We may associate Device information with Submitted Information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

Location Information: when you use one of our location-enabled Services, we may collect and process information about your actual location. Some of these Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by writing.

Log Information: when you use the Services or view content on our sites, we may automatically collect and store certain information in server logs, including but not limited to internet protocol addresses, internet service provider, clickstream data, browser type and language, viewed and exit pages and date or time stamps.

Unique Application Numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

A cookie is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. Sprog uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.

There are two types of cookies permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for a time period no longer the 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use persistent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. We use session cookies when you use the product filtration function, and to check whether you are logged in or if you add a service or product into the cart.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all features.

Third-Party Cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics and Core Metrics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 6 months.
We use cookies to distinguish you from other users of our sites. This helps us to provide you with a good experience when you use the App or browse our sites and also allows us to improve the App and our sites.

The data that we collect from you (but not, for the avoidance of doubt, personal data regarding patients which you input into the App) may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored securely. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. For the avoidance of doubt, security arrangements in respect of your use of the App are to be agreed as between you and the relevant Customer.
Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavour to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information is securely held at our data centres and protected by industry-standard security techniques.

We may collect and store personal data on your Device using application data caches and browser web storage (including HTML 5) and other technology.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries (as defined in section 1159 of the Companies Act 2006).

We may disclose your personal information to third parties, in so far,
as necessary to deliver the Services;
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if Sprog or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
enforce or apply the EULA, Our Terms of Use and other agreements or to investigate potential breaches; or protect the rights, property or safety of Sprog customers, or others.
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

our Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us through the mobile application or write us an email

Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Access To Information
The relevant data privacy legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes To Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.

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